We use modern AWS infrastructure and security systems to ensure that our infrastructure is industry standard.

All financial movements require two-factor authentication (2FA) to approve or modify.

We ensure users have appropriately complex passwords, which, when combined with 2FA, is an industry best practice approach to preventing breaches.

Verification of identity through photographic evidence of ID documents and video of the ID holder is required when changing a bank account.

We maintain separation of duties across tech and financial actions including opening accounts, authorising direct debit requests and settling trades.

We utilise a separate client trust account to transfer unutilised funds away from Zepto to add another layer of security for client monies.

working with specialist partners like Frankie One which enables us to retain as little customer data as possible; and,

regular monitoring to identify unusual behaviour on customer accounts that may be consistent with fraudulent activity.

Zepto may request deposits or send returns to user bank accounts using direct debit authorisations. Zepto and users' banks communicate within the standard direct debit honour/dishonour timeframes (usually max. 3 business days).

Where you instruct deposits via direct debit (either one-off debits or recurring) this may not be possible to use with some term deposit, credit card or high interest saver accounts.

Zepto also supports money to be transferred into your Pearler account via PayID if your bank supports that functionality.

Instant transfers that are required to settle same-day trades or investments are distributed via Zepto to the relevant settlement account (for example OpenMarkets, Drivewealth or Alpaca) in accordance with your instructions. Any funds required to be held overnight are held by our appointed third-parties with National Australia Bank in accordance with Subdivision A of Division 2 of Part 7.8 of the Corporations Act, on terms contemplated under section 981A of the Corporations Act, on behalf of you. See Section 4. of our Terms of Use for full details.